Contact Us

Questions about your account, a recent transaction, or how a promotion works? This Contact Us page is the quickest place to find the right way to reach Two Coppers Casino support. You can also use it for general site help across Casino, Sportsbook, Poker, Esports, and the Racebook.

How to reach us (pick what fits your situation)

Support options can vary depending on what’s available at the time and the type of request. For anything that’s account-specific or needs follow-up, written support channels tend to work best, especially when details need to be reviewed.

Email support (best for account and follow-ups)

Email is a practical choice for general questions, account-related issues, bonus or promo code questions, and anything that may require a written record (like document follow-up).

You can reach the team at: vip@twocopperscasinos.com

If your question is about a current offer, it can help to include the promo code you used (or meant to use) and the date of your purchase.

Live chat help (when you want answers in real time)

Live chat can be a convenient option for quick questions, basic troubleshooting, and step-by-step guidance while you’re on the site. Availability may change, so if chat isn’t visible when you need it, email is the most reliable fallback.

Contact form messages (if you prefer the website)

A contact form may be available directly on the website for sending a message without opening your email app. It’s a good fit for general inquiries and non-urgent questions, especially if you want everything kept in one place.

What to include so support can help faster

To avoid back-and-forth, be ready to share a few basics, such as your name, your registered email address, your username, and a short description of what happened. When the issue involves payments, it also helps to mention the method used (for example, Visa, MasterCard, a bank transfer, or a cryptocurrency like Bitcoin or Ethereum) and any relevant reference details you see on your end.

For bonus questions, include the promotion name or code (if applicable) and whether it’s for Casino, Sports, or Poker. You can also review current terms on the Promotions page before reaching out.

Need a hand? Use the contact option that’s available and fits your request, and the Two Coppers Casino team will be glad to point you in the right direction.